Returns Policy
Return reason: Defective
You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Return reason: Remorse
You may return most new, unused items within 30 days of delivery for a partial refund. It is Customer's responsibility to pay shipping costs if the return is a result of remorse. Restocking fee of 15% of the product price applies
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to replace or return an item, please login to your Lint & Linen account through our Sign in page. Navigate to the returns section and submit the necessary details. We will respond quickly with instructions for next steps involving replacement or return of your product.
If you do not have an account with us please submit your details via Contact Us page with your order number and details about the product you would like to replace or return. We will respond quickly with instructions for next steps involving replacement or returns of your product.